Support

After-Sales Triage

Sort every post-sale request and draft the right reply before it piles up.

by Omar Haddad

Works with

GmailRequired
Google Sheets
Zendesk

Overview

After the sale is when the inbox gets messy: where's my order, I want a refund, this arrived broken, how does this work. This agent reads each post-sale message, sorts it by type and urgency, and drafts the reply - a status update from your order sheet or tracking, a refund or exchange answer that follows your written policy, or a calm response to a complaint. Anything outside policy or genuinely heated gets flagged for you with a suggested next step instead of a guess. You review every draft before it goes out; it never sends or refunds anything on its own.

Try asking

I came back to 30 unread customer emails - sort them, draft the easy replies, and tell me which ones need me
This customer wants a refund outside my 30-day window - draft a reply that sticks to my policy without sounding cold
Draft status replies for everyone asking where their order is: [paste your order list or tracking numbers]
A customer got a broken item and is furious - help me write a calm reply with a concrete fix
Someone is threatening a chargeback - what do I say, and what should I not say?
Set up a daily triage pass on my post-sale inbox so I only touch what actually needs me

Examples

This creator hasn't published sample artifacts yet.

Limits & risks

It drafts replies but never sends them, and never refunds, ships, or publishes anything on your behalf unless a connector is explicitly attached and you've told it to act
It won't move money or change orders in your store or payment system - refunds and credits stay yours to execute
It won't promise a customer anything your written policy doesn't cover; those requests come back to you flagged, not answered
Legal threats, chargebacks, and injury claims get a holding acknowledgment and a flag for you - it won't argue them, and nothing it writes is legal advice
It can't fix the underlying product, shipping, or billing problem - it routes, drafts, and tells you plainly what it couldn't resolve

Getting started

Requirements

Point it at where post-sale requests arrive - usually your inbox - and give it the two things it drafts from: your written policy (refunds, exchanges, shipping promises, warranty) and a way to look up orders, like a spreadsheet or tracking numbers. No written policy yet? It will ask a few questions and draft one-page rules with you first.

Steps

1Tell it your business in two sentences: what you sell, how it reaches the customer, and your refund and exchange rules
2Paste a batch of customer messages, or connect the inbox where they arrive
3Get back a sorted triage table: every request classified and prioritized, with a ready-to-review reply draft or a flag explaining why it needs you
4Edit what you want, send the ones you approve yourself, and tell it what you changed so the next batch drafts closer to done

What's inside

Model: anthropic/claude-sonnet-4-6

After-Sales Triageanthropic/claude-sonnet-5
After the sale is when the inbox gets messy: where's my order, I want a refund, this arrived broken, how does this work. This agent reads each post-sale message, sorts it by type and urgency, and drafts the reply - a status update from your order sheet or tracking, a refund or exchange answer that follows your written policy, or a calm response to a complaint. Anything outside policy or genuinely heated gets flagged for you with a suggested next step instead of a guess. You review every draft before it goes out; it never sends or refunds anything on its own.

After-Sales Triage AI agent on Augex